Welcome to our FAQs page where we answer common questions about our print help. If you can’t find what you need, please contact our team.
FAQs: General Questions
FAQ: What help do you offer?
We offer many print services like business cards, banners, posters, flyers, leaflets, stickers, T-shirts, and more. Additionally, all our help comes with same day print options in London.
FAQ: Do you really offer same day help?
Yes! We do same day print help. In fact, place your order before 3pm and we’ll have it ready for pick-up or drop-off the same day. However, some big orders may need more time, but we’ll always tell you the exact time frame.
FAQ: Where are you based?
We’re at 173 E India Dock Rd, London E14 0EA. Furthermore, we serve all London areas with same day drop-off options.
FAQs: Ordering Process
FAQ: How do I place an order?
You can order through our site, by phone (020 3633 4626), email ([email protected]), or in person at our London shop. For same day help, we suggest you call us direct.
FAQ: What file types do you take?
We take most file types like PDF, AI, EPS, JPG, PNG, and TIFF. For best results, we like high-res PDFs with bleed and trim marks. If you’re not sure, therefore, our team can help get your files ready.
FAQ: Do I need to okay a proof?
For custom orders, we give digital proofs for your okay. We won’t print until you’re happy with the proof. Consequently, same day orders may have fast proof steps.
FAQs: Payment and Pricing
FAQ: What ways can I pay?
We take all major credit/debit cards, PayPal, bank moves, and cash for in-person orders. All payments must be done before we start print work.
FAQ: Are there hidden fees?
No, we believe in clear prices. The price we quote includes all – print work, basic finish, and standard drop-off. Moreover, any extra help or rush fees will be told to you up front.
FAQ: Do you give price cuts for big orders?
Yes, we give good prices for bulk orders. As a result, call us with what you need and we’ll give a custom quote. Also, we have special deals for regular business clients.
FAQs: Delivery and Collection
FAQ: What drop-off choices do I have?
We offer same day drop-off all over London, next-day drop-off to the UK, and world-wide shipping. You can also pick up your order from our London shop. Specifically, same day drop-off is there for orders placed before 3pm.
FAQ: How much is drop-off?
Drop-off costs change based on place and how fast you need it. For instance, same day drop-off in London starts from £15. We’ll give exact drop-off costs when you order.
FAQ: Can I track my drop-off?
Yes, all drop-offs can be tracked. We’ll send you track info once your order is sent. In addition, for same day drop-offs, we give live updates.
FAQs: Quality and Materials
FAQ: What quality can I expect?
We use top print gear and good stuff to make sure your prints look great. All orders get quality checks before drop-off. Therefore, we stand by our work with a promise you’ll be happy.
FAQ: What paper and stuff can I pick from?
We offer many types of paper (from 90gsm to 350gsm), finishes (matte, gloss, silk), and stuff (paper, card, vinyl, cloth). Then, our team can tell you the best picks for what you need.
FAQ: Can you match exact colors?
Yes, we do color match help. For example, for exact color needs, please give Pantone (PMS) colors. We can also match colors from samples or files you have.
FAQs: Changes and Cancellations
FAQ: Can I change my order?
Changes can be made before we start print work. Once printing has started, changes may not be possible or may cost more. For this reason, for same day orders, we suggest you make all choices before you order.
FAQ: What is your rule on cancelling?
You can cancel your order before we start print work at no cost. Once print work has started, costs to cancel may apply. Similarly, same day orders can’t be cancelled once print work has begun. Please look at our Refund and Returns Policy for details.
FAQs: Technical Support
FAQ: My file won’t load. What should I do?
If you have trouble loading files, try making the file smaller or check the type. Alternatively, you can email your files direct to [email protected] or bring them to our shop on a USB drive.
FAQ: Do you offer design help?
Yes, we offer pro design help to make or fix your art. Our design team can work with your ideas or make designs from scratch. Nevertheless, costs apply for design help.
FAQ: Can you help get files ready?
Yes! Our team can help get your files ready for print work, like adding bleed, fixing resolution, and making colors look good. As a result, we want to make sure your prints look great.
FAQs: Business Services
FAQ: Do you offer account help for businesses?
Yes, we offer business accounts with good things like a dedicated account person, price cuts, top service, and monthly bill choices. Then, call our business team to set up an account.
FAQ: Can you help with regular print needs?
Yes, many businesses use us for their regular print needs. We can set up timed drop-offs and keep the same high quality for all your print stuff.
FAQ: Do you offer bulk print help?
Yes, we do both small and large amount print work. For instance, we give good prices for bulk orders and can handle big jobs with tight time frames.
FAQs: Still Have Questions?
If you didn’t find the answer you need in our FAQs, please reach out to our friendly team:
- Phone: 020 3633 4626 (24/7 help)
- Email: [email protected]
- Live Chat: On our site during work hours
- In Person: Visit our shop at 173 E India Dock Rd, London E14 0EA
Therefore, we’re here to help with all your print needs and make sure you get the best help and quality for your work.